Refund & Cancellation Policy
Refund, Return & Cancellation Standards
At Kids N More (kidsnmore.in), we strive to maintain transparent, merchant-friendly payment standards. This Refund and Cancellation Policy outlines the guidelines for payments made via our integrated gateway partners (Razorpay / Paytm) for business profile claims, subscription tiers (Starter, Growth, Featured), and directory advertising services.
1. Duplicate or Technical Payment Errors (100% Refund SLA)
If your payment source is debited multiple times due to a payment gateway timeout, network delay, or technical glitch during checkout, the excess debited amount will be refunded in full. Refunds are credited back to the original payment source (Credit Card, Debit Card, Net Banking, or UPI) within 5 to 7 working days.
2. Profile Claim Rejection & Verification Failure
If a merchant pays to claim a school profile but fails our mandatory manual ownership verification (e.g. inability to verify official school authorization or duplicate unauthorized claim), a 100% full refund will be initiated within 7 working days.
3. Subscription Cancellation Policy
School owners and merchants may cancel active monthly or annual subscription plans at any time through their Owner Dashboard or by emailing support@kidsnmore.in. Upon cancellation, your subscription will remain active until the end of the current paid billing cycle, after which no further recurring charges will be incurred.
4. Non-Refundable Digital Services
Once a digital advertising ribbon, featured placement, or parent lead routing pipeline has been activated and delivered for the agreed billing term, partial pro-rated refunds are not issued for unused days during an active term.
5. Dispute Resolution & Customer Support
For any payment queries, billing discrepancies, or refund status tracking, please email our support team at support@kidsnmore.in or call our support line. We respond to all billing inquiries within 24 to 48 hours.